Returns & Exchanges
At PRISM+, we strive to provide the highest quality display and audio experiences, allowing customers to return eligible products within 7 days of delivery if they do not meet our stringent quality standards. All returns must be in their original packaging with all included accessories and documentation to ensure a smooth exchange or refund process.
Submit a Request
Contact our dedicated customer support team via the PRISM+ helpdesk portal or email with your order number and a brief explanation of the issue.
Verification and Assessment
Our technical team will review your request and may ask for photos or videos of the product to verify the condition and eligibility for a return.
Collection or Drop-off
Once approved, we will schedule a courier to collect the item from your address or provide instructions for dropping it off at our designated service center.
Refund or Replacement
After receiving and inspecting the returned unit, we will process your full refund to the original payment method or dispatch a brand-new replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing